Occupational Employment and Wages, May 2010

43-0000 Office and Administrative Support Occupations (Major Group)

This major group comprises the following occupations: First-Line Supervisors of Office and Administrative Support Workers ; Switchboard Operators, Including Answering Service ; Telephone Operators ; Communications Equipment Operators, All Other ; Bill and Account Collectors ; Billing and Posting Clerks ; Bookkeeping, Accounting, and Auditing Clerks ; Gaming Cage Workers ; Payroll and Timekeeping Clerks ; Procurement Clerks ; Tellers ; Brokerage Clerks ; Correspondence Clerks ; Court, Municipal, and License Clerks ; Credit Authorizers, Checkers, and Clerks ; Customer Service Representatives ; Eligibility Interviewers, Government Programs ; File Clerks ; Hotel, Motel, and Resort Desk Clerks ; Interviewers, Except Eligibility and Loan ; Library Assistants, Clerical ; Loan Interviewers and Clerks ; New Accounts Clerks ; Order Clerks ; Human Resources Assistants, Except Payroll and Timekeeping ; Receptionists and Information Clerks ; Reservation and Transportation Ticket Agents and Travel Clerks ; Information and Record Clerks, All Other ; Cargo and Freight Agents ; Couriers and Messengers ; Police, Fire, and Ambulance Dispatchers ; Dispatchers, Except Police, Fire, and Ambulance ; Meter Readers, Utilities ; Postal Service Clerks ; Postal Service Mail Carriers ; Postal Service Mail Sorters, Processors, and Processing Machine Operators ; Production, Planning, and Expediting Clerks ; Shipping, Receiving, and Traffic Clerks ; Stock Clerks and Order Fillers ; Weighers, Measurers, Checkers, and Samplers, Recordkeeping ; Executive Secretaries and Executive Administrative Assistants ; Legal Secretaries ; Medical Secretaries ; Secretaries and Administrative Assistants, Except Legal, Medical, and Executive ; Computer Operators ; Data Entry Keyers ; Word Processors and Typists ; Desktop Publishers ; Insurance Claims and Policy Processing Clerks ; Mail Clerks and Mail Machine Operators, Except Postal Service ; Office Clerks, General ; Office Machine Operators, Except Computer ; Proofreaders and Copy Markers ; Statistical Assistants ; Office and Administrative Support Workers, All Other*

National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this major group:

Employment (1) Employment
RSE (3) 		Mean hourly
wage		 Mean annual
wage (2) 		Wage RSE (3)
21,503,800 0.2 % $16.09 $33,470 0.1 %

Percentile wage estimates for this major group:

Percentile 10% 25% 50%
(Median) 		75% 90%
Hourly Wage $8.98 $11.25 $14.77 $19.53 $25.41
Annual Wage (2) $18,680 $23,400 $30,710 $40,630 $52,850

Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Depository Credit Intermediation 1,083,060 63.04 $14.94 $31,080
Local Government (OES Designation) 1,065,750 19.05 $17.22 $35,820
Offices of Physicians 822,710 35.60 $15.34 $31,900
General Medical and Surgical Hospitals 744,850 14.44 $15.98 $33,230
Employment Services 632,630 23.72 $14.23 $29,600

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Postal Service 559,670 83.08 $24.14 $50,220
Depository Credit Intermediation 1,083,060 63.04 $14.94 $31,080
Business Support Services 478,980 57.90 $13.99 $29,110
Freight Transportation Arrangement 94,920 56.39 $18.49 $38,460
Activities Related to Credit Intermediation 136,040 51.87 $15.62 $32,480

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Postal Service 559,670 83.08 $24.14 $50,220
Support Activities for Water Transportation 10,450 11.80 $24.11 $50,140
Natural Gas Distribution 28,150 26.02 $22.81 $47,450
Rail Transportation 14,390 6.35 $22.28 $46,350
Motor Vehicle Manufacturing 3,890 2.52 $22.26 $46,290

Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.

States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 2,430,750 173.60 1.03 $17.95 $37,340
Texas 1,741,210 172.57 1.02 $15.58 $32,400
New York 1,540,280 184.60 1.09 $17.72 $36,850
Florida 1,374,400 193.47 1.14 $14.74 $30,670
Pennsylvania 955,170 174.20 1.03 $15.97 $33,220




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Florida 1,374,400 193.47 1.14 $14.74 $30,670
Arizona 438,310 185.17 1.09 $15.81 $32,890
New York 1,540,280 184.60 1.09 $17.72 $36,850
Utah 211,680 184.31 1.09 $14.35 $29,860
New Jersey 678,020 179.82 1.06 $17.27 $35,920




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 93,510 146.24 0.86 $21.61 $44,940
Connecticut 267,890 167.57 0.99 $18.68 $38,850
Massachusetts 502,190 161.00 0.95 $18.58 $38,650
Alaska 51,530 167.27 0.99 $18.42 $38,310
California 2,430,750 173.60 1.03 $17.95 $37,340

Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 924,280 185.50 1.10 $18.76 $39,030
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 721,280 188.94 1.12 $17.60 $36,600
Chicago-Naperville-Joliet, IL Metropolitan Division 578,320 163.27 0.97 $17.23 $35,830
Houston-Sugar Land-Baytown, TX 413,600 165.58 0.98 $16.41 $34,140
Atlanta-Sandy Springs-Marietta, GA 407,710 185.27 1.10 $16.49 $34,290
Dallas-Plano-Irving, TX Metropolitan Division 372,910 186.28 1.10 $16.82 $34,990
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 339,760 148.42 0.88 $19.10 $39,730
Philadelphia, PA Metropolitan Division 330,150 182.95 1.08 $17.54 $36,490
Phoenix-Mesa-Scottsdale, AZ 322,170 191.37 1.13 $16.16 $33,620
Boston-Cambridge-Quincy, MA NECTA Division 270,310 163.03 0.96 $19.71 $41,000




Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Palm Coast, FL 3,710 218.87 1.29 $12.81 $26,650
Punta Gorda, FL 8,250 212.90 1.26 $13.36 $27,790
Miami-Miami Beach-Kendall, FL Metropolitan Division 202,750 211.56 1.25 $14.94 $31,080
Laredo, TX 17,810 210.41 1.24 $12.70 $26,420
Nassau-Suffolk, NY Metropolitan Division 248,640 206.69 1.22 $17.88 $37,190
Jacksonville, FL 117,260 205.98 1.22 $15.34 $31,910
Fort Lauderdale-Pompano Beach-Deerfield Beach, FL Metropolitan Division 139,840 203.19 1.20 $15.32 $31,860
Carson City, NV 5,530 201.98 1.19 $16.80 $34,940
Salt Lake City, UT 118,650 200.44 1.19 $14.76 $30,710
Macon, GA 18,010 199.73 1.18 $14.26 $29,650